Our beautiful Roman style outdoor pool, including children pool, located on the 1st floor, and opens daily from 6:00am to 8:00pm. Towels are available at the pool.
Please note that swimming in the pools is entirely at your own risk. Parents must supervise their children at all times. The pool is closed for cleaning after 8:00pm.
Pool renovation Notice
Please be informed, that it is always our intention to provide your and our guest with a continuous improvement of our services and facilities.
We regret to inform, that our pool area on the first floor will undergo some changes, which as a result requires us to close the facility between September 26 and October 28, 2019. We currently are in the process of getting into an agreement with a “close-by” 5 star resort located on the beach to use their pool facilities, with the shuttle service provided on a complimentary basis by Sunrise Nha Trang Beach Hotel & Spa. Our beach area and usage will remain unaffected.
The working hours are scheduled as follow:
Construction material and access for workers to the site will not be done through public areas, a scaffolding is raised to allow access and delivery.
We would like to offer the following to your guests, for existing bookings and for new bookings during the period mentioned above:
|Bookings on hand||Cancellation charge will be waived|
|In-house pool is not available, not happy with shuttle transfer to another hotel pool, wants to move out||Full compensation/refund on unused nights|
|Complaint about having to go to the beach, not convenient||Pho voucher for 2 at Coffee House or Imperial Restaurant, one voucher per day (different food every day out of our promotion)|
|Noise/Dust/Visual disturbance during the day||Pho voucher for 2 at Coffee House or Imperial Restaurant, one voucher per day (different food every day out of our promotion)|
|Noise, can’t sleep in the afternoon, got woken up in the morning||Pho voucher for 2 at Coffee House or Imperial Restaurant, one voucher per day (different food every day out of our promotion)|
|Request for compensation because the pool is not available||Invite for drinks at Sky Club (2 alcoholic beverages)|
|Superior Room Bookings on 1st and 2nd floor||Will receive automatic upgrade to 3rd floor and higher, whatever is available|
Please find below some artist impressions on our new pool area.
We hope for your understanding and looking forward to your acknowledgement.