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ROMAN SWIMMING POOL Sunrise Nha Trang Beach Hotel & Spa

Hotel in Nha Trang
 
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ROMAN SWIMMING POOL

Pool renovation Notice

Dear Partners

Please be informed, that it is always our intention to provide your and our guest with a continuous improvement of our services and facilities.

We regret to inform, that our pool area on the first floor will undergo some changes, which as a result requires us to close the facility between September 26 and October 28, 2019. We currently are in the process of getting into an agreement with a “close-by” 5 star resort located on the beach to use their pool facilities, with the shuttle service provided on a complimentary basis by Sunrise Nha Trang Beach Hotel & Spa. Our beach area and usage will remain unaffected.

The working hours are scheduled as follow:

  • 7 days per week
  • 9 a.m. to 6 p.m.
  • Usage of power tools

Construction material and access for workers to the site will not be done through public areas, a scaffolding is raised to allow access and delivery.

We would like to offer the following to your guests, for existing bookings and for new bookings during the period mentioned above:

Complaint

Compensation

Bookings on handCancellation charge will be waived
In-house pool is not available, not happy with shuttle transfer to another hotel pool, wants to move outFull compensation/refund on unused nights
Complaint about having to go to the beach, not convenientPho voucher for 2 at Coffee House or Imperial Restaurant, one voucher per day (different food every day out of our promotion)
Noise/Dust/Visual disturbance during the dayPho voucher for 2 at Coffee House or Imperial Restaurant, one voucher per day (different food every day out of our promotion)
Noise, can’t sleep in the afternoon, got woken up in the morningPho voucher for 2 at Coffee House or Imperial Restaurant, one voucher per day (different food every day out of our promotion)
Request for compensation because the pool is not availableInvite for drinks at Sky Club (2 alcoholic beverages)
Superior Room Bookings on 1st and 2nd floorWill receive automatic upgrade to 3rd floor and higher, whatever is available

Please find below some artist impressions on our new pool area.
pool 1

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We hope for your understanding and looking forward to your acknowledgement.

PRIVATE BEACH
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AIRPORT TRANSFER
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FITNESS CENTER
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Special Offers

Direct Booking Benefits